Your privacy is not an afterthought at jai9 — it's built into how we operate. This policy explains exactly what data we collect, why we collect it, and how we keep it safe.
These six principles shape how jai9 handles every piece of data we collect. They are not just policy — they are how we operate every day.
Every piece of data transmitted between your device and jai9 is protected by 256-bit SSL encryption — the same standard used by international banks. Your personal and financial information is never sent in plain text.
jai9 does not sell, rent, or trade your personal data to any third party for marketing purposes. Your information is used only to operate your account, process payments, and improve the jai9 platform.
We only collect the data we actually need. jai9 does not gather information beyond what is required to operate your account, verify your identity, process transactions, and comply with applicable regulations.
Access to your personal data within jai9 is restricted to staff who genuinely need it to do their jobs. We use role-based access controls and audit logging to ensure your data is only seen by authorised personnel.
You have the right to access, correct, and request deletion of your personal data. jai9 provides clear processes for exercising these rights, and our support team is available 24/7 to assist you.
jai9 does not hold your data indefinitely. We apply defined retention periods to all categories of personal data, and data is securely deleted or anonymised once it is no longer needed for its original purpose.
This Privacy Policy explains how jai9 collects, uses, stores, and protects the personal data of players and visitors who use the jai9 platform at jai9.one, the jai9 mobile application, and all associated services. jai9 is committed to handling your personal data with care, transparency, and respect.
By registering an account on jai9, making a deposit, or simply browsing the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how jai9 handles personal data, you should not use the platform.
This policy applies to all users of jai9, including registered players based in Bangladesh and visitors accessing the platform from any location. It covers all personal data collected through the jai9 website, mobile app, customer support channels, and payment processing systems.
Plain language commitment: We've written this policy to be as clear and readable as possible. If anything is unclear, contact us at [email protected] and we'll explain it directly.
jai9 collects personal data in several ways — directly from you when you register or contact support, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The table below summarises the main categories of data we collect.
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, support interactions |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Payment processing |
| Technical Data | IP address, device type, browser, operating system | Automatically via cookies and server logs |
| Usage Data | Games played, bet amounts, session duration, login times | Automatically via platform activity tracking |
| Communications Data | Support chat logs, email correspondence | Customer support interactions |
jai9 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is strictly necessary for responsible gaming purposes (for example, where a player discloses a gambling-related health concern to our support team).
jai9 uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected.
Marketing communications: jai9 will only send you promotional emails or messages if you have explicitly opted in to receive them. You can opt out at any time by contacting support or updating your account preferences.
jai9 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing:
jai9 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the specific purpose.
No third-party marketing: jai9 never shares your personal data with advertisers, data brokers, or any third party for marketing or commercial profiling purposes.
jai9 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file stored on your device when you visit a website.
The types of cookies jai9 uses include:
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jai9 platform.
jai9 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.
Your role in security: While jai9 takes every reasonable step to protect your data, you also play a role. Use a strong, unique password for your jai9 account and never share your login credentials with anyone.
jai9 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years | Legal and regulatory compliance |
| Transaction Records | 7 years from transaction date | Financial record-keeping obligations |
| Support Communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical & Usage Data | 13 months from collection | Platform analytics and fraud detection |
| Marketing Preferences | Until opt-out or account closure | Consent management |
When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.
As a jai9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all requests within 30 days.
Please note that some rights are subject to limitations. For example, jai9 may be unable to delete certain data that we are legally required to retain. Where this is the case, we will explain the reason clearly.
jai9 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on jai9 or attempt to use any of its services.
If jai9 becomes aware that personal data has been collected from a person under 18, we will immediately delete that data and close the associated account. If you believe that a minor has registered on jai9, please contact us immediately at [email protected].
Parental controls: If you are a parent or guardian and are concerned about a minor accessing online gaming platforms, we recommend using parental control software to restrict access to gambling websites.
jai9 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "last updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, jai9 will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the jai9 platform after any update constitutes your acceptance of the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how jai9 is protecting your data.
If you have any questions, concerns, or requests relating to this Privacy Policy or how jai9 handles your personal data, please get in touch with us. Our support team is available 24 hours a day, 7 days a week.
We aim to respond to all privacy-related requests within 30 days. For urgent security concerns, please mark your email as urgent and we will prioritise your request.